FREQUENTLY ASKED QUESTIONS

Everything you are likely to want to know before (and after) ordering original wall art from Printcasso. If your question is not covered here, email us at hello@printcasso.com and we will happily help.

Is shipping really free Australia-wide?

Yes. Standard shipping with tracking is free Australia-wide on all of our art prints and canvas - no minimum spend, no codes. One practical note: larger framed art and canvas cannot be delivered to PO boxes, so please use a street address for bigger pieces.

How long until I receive my order?

Every order is custom printed and/or hand framed for you, and production takes 3-5 business days. From there, transit within Australia is approximately 2-8 business days. We dispatch five days a week from Melbourne, and you will receive tracking details by email as soon as your wall art is on its way. Full details are on our shipping page.

Do your prints and canvases arrive ready to hang?

Yes - every canvas (stretched or floating frame) and every framed art print arrives ready to hang, straight out of the box. Unframed art prints are the one exception by design: they arrive ready for the frame of your choice.

Where is Printcasso art printed and framed?

All of our work is printed and hand-framed in Australia, and orders ship from Melbourne. Nothing is drop-shipped from overseas warehouses - your artwork is made here, for your order.

Who creates the artwork at Printcasso?

Every artwork in our range is an original design by our artist-founder, Australian artist Rimmy Gurm, and all of it is designed in Australia. One artist, one catalogue - which is why the pieces genuinely work together on a wall, and why you will not find the same designs scattered across other stores.

What is the difference between a canvas print and an art print?

A canvas print is printed on canvas and hand-stretched into a finished, glass-free piece with real depth, available in stretched and floating-frame styles. An art print is printed on quality art paper for crisp detail, and comes unframed or framed in oak, black or white. Pricing in AUD: unframed art prints from $55, framed art prints from $139, and canvas from $189.

What is a floating frame canvas?

A stretched canvas set inside a slim outer frame with a small deliberate gap between the canvas and the frame, so the artwork appears to float within its border. The shadow line in that gap gives floating-frame canvas its gallery-style finish. Like all our canvas, it is hand-framed in Australia and arrives ready to hang.

What frame colours do art prints come in?

Framed art prints come in oak, black or white. Oak suits timber-toned and neutral rooms, black adds crisp definition, and white blends softly into light walls. You can also order any print unframed if you prefer to frame it yourself.

What sizes do you offer, and how do I choose the right one?

Art prints start at A4 (21x29.7cm) and go up from there; canvas runs from 30x45cm to a statement-scale 122x162cm. Exact size options are listed on each product page. A quick rule for choosing: artwork looks best spanning roughly two-thirds of the furniture beneath it - and when torn between two sizes, take the larger. Our size guide has full details.

Do you ship to New Zealand or internationally?

Yes, for unframed art prints. New Zealand orders ship for a flat AUD $15 per order; USA, UK and other international destinations are calculated at checkout, with transit handled by our delivery partner DHL and taking approximately 8-14 business days. Framed art prints and canvas are not available for overseas delivery. Any customs duties or taxes on international orders are the recipient's responsibility.

What if my order arrives damaged?

In the unlikely event your piece is damaged in transit, email returns@printcasso.com within 7 days of receiving your order with your name, your order number, and photos of both the damage to the product and the external packaging. Our team will take it from there.

Can I return or exchange my wall art?

Yes - returns for store credit, exchanges and refunds are accepted within 40 days for reasons such as change of mind and incorrect size. Items must be in original condition and returned securely in their original packaging; return shipping is at the buyer's cost and we strongly recommend a tracked service. Store credit is valid for 12 months. To start a return, email returns@printcasso.com with your full name and order number - and see our refund policy for the full terms, including cancellation fees that apply once an order is in production ($35 for framed art and canvas, $9 for unframed prints).

Still curious about something? Write to us at hello@printcasso.com - we answer properly, not with templates.

Customer Reviews

Overall rating: 5 / 5 from 50 reviews.

Customer photo review of KOOKABURRA IN WATERCOLOUR I I CANVAS

We got the pair, both 75X100cm and they look absolutely stunning in our living room. They're such a statement piece, moody yet colourful - and honestly a great addition to our interior - we love it!

KOOKABURRA IN WATERCOLOUR I I CANVAS

Customer photo review of DRIFTING ART PRINT

I have the print in my hair salon. All my clients are loving it.

DRIFTING ART PRINT

Customer photo review of KOOKABURRA IN WATERCOLOUR I ART PRINT

This kookaburra print is absolutely stunning! A perfect mix of elegance and vibrancy that instantly brightens up my space❤️❤️❤️

KOOKABURRA IN WATERCOLOUR I ART PRINT

Customer photo review of DESIRE I CANVAS

Fabulous service and amazing prints this one looks spectacular

DESIRE I CANVAS

Customer photo review of VIVID AUTUMN CANVAS

Thank you so much Printcasso for having such beautiful prints. I was a bit apprehensive due to it being online and we werent able to physically see it. However, took the risk and I'm glad I did because we absolutely love ours (we can't stop looking at it) and it's exactly how it is in real life as it's on the website. Highly recommend!

VIVID AUTUMN CANVAS

Customer photo review of SEA OF GREEN CANVAS

Love this Sea of green canvas. Creates a very calm mood for my bedroom space!

SEA OF GREEN CANVAS

Customer photo review of VALENCIA I I I CANVAS

Absolutely love my new print!! Soft colours and still brightens up my lounge/dining room area. Would definitely buy from printcasso again.

VALENCIA I I I CANVAS

Customer photo review of BELLA CANVAS

Looks great in our bedroom

BELLA CANVAS

Customer photo review of MODERN RAINBOW CANVAS

A classy paint that gives you a sense of calm and comfort. I simply love it 🥰

MODERN RAINBOW CANVAS

Customer photo review of SUNSET REFLECTION CANVAS

When I first opened the package I was in awe of the quality. I love that this piece is so versatile and compliments any room of our house. Customising the frame really makes it your own, we went for the oak frame and it really is just the perfect finish. The team were amazing they went above and beyond to help us select the perfect artwork! I will be adding more pieces of art once we finish our renovations thank you so much!

SUNSET REFLECTION CANVAS

Customer photo review of WHALE TAIL ART PRINT

Stunning! The beautiful whale tail has so much more depth in person we couldn’t have chosen a better print! We have so many compliments it’s a lovely addition to our home.

WHALE TAIL ART PRINT

Customer photo review of PINK PEONY I CANVAS

Love my peonies! They brighten up my dining room and Printcasso were fabulous to deal with! I’m planning my next purchase already - this time for my bedroom!

PINK PEONY I CANVAS

Customer photo review of TRANQUILITY CANVAS

From ordering to delivery the process was easy and high quality. With a diverse range of product there is plenty of options. The canvas is great, and the colours pop. I couldn’t be happier with the print, and it suits the location perfectly.

TRANQUILITY CANVAS

Customer photo review of HAPPY AURA CANVAS

I stared at this blank wall for 6.5yrs, I knew exactly the art I wanted, but despite all my searching I couldn't find it. Then I found the perfect piece on Printcasso! The Happy Aura print is stunning, I absolutely love it! Incredibly vibrant, exceptional print quality even at the largest size, everyone is shocked that it's a print & not an acrylic painting. The customer service I've received from Eva has been fantastic, Eva answered all my queries promptly & made me feel confident to buy from Printcasso. There was a minor printing mistake with my order & Eva generously offered to reprint a new canvas. The whole experience buying from Printcasso was excellent & I highly recommend Printcasso.

HAPPY AURA CANVAS

Customer photo review of BANANA PALM I I I ART PRINT

These prints are so beautiful and of the highest quality. It really gave my space a glow up it needed. I highly recommend this company if you need some beautiful prints.

BANANA PALM I I I ART PRINT

Customer photo review of PINK PEONY I ART PRINT

Absolutely stunning! The frame and artwork is to the highest of quality and the colours bring a beautiful vibrant vibe inside our home.

PINK PEONY I ART PRINT

Customer photo review of FLOATUS I ART PRINT

Simply divine! Printcasso has the best range of minimalist monochromatic art on the market. The Floatus set is so striking and has really modernised our space. Will be recommending Printcasso to all my family and friends!

FLOATUS I ART PRINT

Customer photo review of FLOATUS I I ART PRINT

Had a wonderful, no fuss experience with Printcasso! Absolutely in love with the Floatus set of framed prints in our living room. They have elevated the space ten fold with their sleek and stylish design! Absolutely stunning! We will definitely be coming to Printcasso for all our future art furnishings.

FLOATUS I I ART PRINT

Customer photo review of HAPPY DAYS ART PRINT

What a beautiful piece of art! It adds the perfect pop of colour when we walk through our front door. The vibrant colours along with our arrangements bring a sense of freshness and beauty to our space. It's a delightful composition that brightens up any room and evokes a feeling of tranquility. Highly recommend this beautiful business!

HAPPY DAYS ART PRINT

Customer photo review of KOOKABURRA IN WATERCOLOUR I ART PRINT

This is the final piece I needed to finish off the hallway. The quality is amazing and looks even better in person than online

KOOKABURRA IN WATERCOLOUR I ART PRINT

Customer photo review of LENITA ART PRINT

I�ve just renovated and wanted something striking for my townhouse. The detail in the print and the quality exceeded my expectations. Incredibly happy with this purchase! I highly recommend.

LENITA ART PRINT

Customer photo review of KOOKABURRA IN WATERCOLOUR I ART PRINT

Thank you this print was just what we were looking for. The details and the colour are just amazing! So happy with this purchase

KOOKABURRA IN WATERCOLOUR I ART PRINT

Customer photo review of DESIRE I ART PRINT

Thanks so much, the artWork is just so lovely! Found it so easy to order as well.

DESIRE I ART PRINT

Customer photo review of ENCHANTED ART PRINT

New favourite artwork and such a great price

ENCHANTED ART PRINT

Customer photo review of MOMENTS CANVAS

The detail in the art is so beautiful, more so in person

MOMENTS CANVAS

Customer photo review of LENITA ART PRINT

It�s absolutely beautiful! Great print and fast service.

LENITA ART PRINT

Customer photo review of FLOURISH ART PRINT

Quality product and looks great on our bedroom wall

FLOURISH ART PRINT

Customer photo review of TERRACOTTA I I  ART PRINT

Love this print. I paired it with another abstract one for above the bed

TERRACOTTA I I ART PRINT

Arrived in a timely manner and both Kookaburra prints look fantastic on the wall. Had been looking for the perfect picture to fill the space for about 4 years and these were the ones.

KOOKABURRA IN WATERCOLOUR I SQUARE CANVAS

Loved for a long time before I bought it

VALENCIA I I CANVAS

I Love these pictures, they add a nice pop of colour to our bedroom and make it such a calming space.

SEA FOAM I I ART PRINT